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Savings

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How to access our advice

During the pandemic we've had to temporally close our advice centres. We are still here for you and you can still access our free and impartial advice in the following ways:

Phone

Phone

Give us a call on freephone 0800 808 5700, our Advisors are available to help 24/7 throughout January.

Video

Video

Need to speak to an Advisor face-to-face but can't make it to one of our centres? Use our new Video Advice service. Advisors are available to help 24/7 throughout January.

WhatsApp

Can't talk? No problem! Use WhatsApp to drop us a message us on 0800 808 5700, our Advisors are available to help 24/7 throughout January.

Webchat

Webchat

Our Advisors can help you via the webchat feature on our website. To start a webchat, click on the orange button at the bottom of the page.

How we've helped others

Gwen & Vincent's Story

Gwen and Vincent contacted us after receiving a letter of court action. As parents to four children they were claiming Working Tax Credit and Child Tax Credit but they had been overpaid by £8,450.00 due to incorrect information on their initial claim form.

Shamiya’s Story

Shamiya found herself in receipt of a County Court action brought about by her utility company for arrears of over £2,000. The debt had escalated as Shamiya’s utility meter hadn’t been read for some time resulting in an unexpected bill that she couldn’t afford to pay.

Jasmine's Story

Jasmine came for debt advice in relation to an outstanding Major Work repairs debt carried out on her property. Jasmine, widowed and suffering from long term ill health, was harassed by her landlord who was demanding she pay the outstanding figure of over £3,000 in full and referred Jasmine’s debt to their solicitor to issue her with a forfeiture of her leasehold.