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Shamiya’s Story

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Anonymous

Shamiya's Utility Debt

I was trying to sort it out but I was just getting nowhere

Shamiya found herself in receipt of a County Court action brought about by her utility company for arrears of over £2,000. The debt had escalated as Shamiya’s utility meter hadn’t been read for some time resulting in an unexpected bill that she couldn’t afford to pay. She contacted the utility company to try and resolve the issue but the dispute rumbled on without a resolution until she received the summons to appear in court.

Shamiya contacted us and met with one of our support workers. After a brief assessment we were able to challenge the action of the utility company and as a result of our intervention we secured a reduction in the original charge from £2,000 to £800. We also came to an agreement to pay back the rest of the debt in an affordable monthly sum which enabled Shamiya to clear her debt over a fixed period of time.

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Barking and Dagenham Citizens Advice

2 Town Square
London
IG11 7NB
T: 0800 808 5700

Monday: 09.30 - 17.00
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Wednesday: 09.30 - 17.00
Thursday: 09.30 - 17.00
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Citizens Advice Brent

270-272 High Road
London
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Bromley
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Fair Money Advice

18 Ashwin Street
London
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Civic Centre
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The adviceline is open between 9.30am & 3.30pm, Monday to Friday: 0808 278 7893

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Bonfield Road
London
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Speak to an Adviser by calling free on 0800 231 5453.

Richmond Citizens Advice

94-102 High Street
Hampton Hill
TW12 1NY
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Call free on 080 8278 7873 from 10 am to 4 pm, Monday to Friday.

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5th Floor Davis House
Robert Street
Croydon
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Phone lines are open between the hours of 10.30 am and 11.30 am (Monday to Friday), so you can phone on 020 8767 2777 to speak to the advice team.

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220 Hoe Street
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Call the adviceline on 0300 330 1175 between 9am and 5pm, Monday to Friday.

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8 Market Place
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97 Peckham High Street
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London
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68 Parkgate Road
Wallington
SM6 0AH
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Toynbee Hall

28 Commercial Street
London
E1 6LS
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Citizens Advice Westminster

21a Conduit Place
London
W2 1HS
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Citizens Advice Islington

222 Upper Street
London
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If you live or work in Islington, please call our debt line on 020 3745 8921.

Nucleus at the Lido Centre

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London
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Forum at Greenwich
Trafalgar Road
London
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RM3 9EN
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Froud Community Centre

1 Toronto Avenue
London
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Cotmandene Community Resource Centre
64 Cotmandene Crescent, St Paul's Cray
Orpington
BR5 2RG
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Citizens Advice Southwark

6 – 8 WESTMORELAND ROAD
Walworth
SE17 2AY
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Civic Offices
St Nicholas Way
Sutton
SM1 1EA
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Citizens Advice Merton

326 London Road
Mitcham
CR4 3ND
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7 Crown Lane
Morden
SM4 5DA
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