You are here:

Training and Wellbeing Manager

Published on

Updated:

Anonymous

Summary

Reports to: Head of Quality & Compliance [Debt Free London]         

Direct reports: Trainee Debt Advisors

Salary: £38,000

Working hours: 35 hours per week

Location: 28 Commercial Street, London E1 6LS

Introduction

Toynbee Hall is a charity where people come for excellent local services and where they can share ideas and experience, gather information and knowledge that we use together to take action to change lives and eradicate poverty. Our programmes include free advice services, financial inclusion services, wellbeing services, including work with older people and community learning services supporting young people and new migrants.

Funded by the Money and Pensions Service (MaPS), Toynbee Hall is the lead partner of a London-wide free face-to-face debt advice partnership which supports over 24,000 Londoners with their debt and money problems each year. Our trained and accredited advisors are based across 16 partner organisations and help with all types of money worries from rent and council tax arrears to credit card and catalogue debt.

 

We can work with clients to prioritise their bills & debts, helping them to write letters and advocating on their behalf.

Job purpose

  1. Support the overall training efforts of Debt Free London.
  2. Support and continue to build staff wellbeing across Debt Free London.
  3. Work closely to support the Quality Assurance Team to make improvements that aide in staff well-being.

MAIN DUTIES AND RESPONSIBILITIES

  1. Support the overall training efforts of Debt Free London. This includes:
    • Designing, developing, implementing, and embedding a strategic Learning & Development proposition across departments to ensure all staff are operating at a high level
    • Managing development and delivery of training 
    • Recommending effective, inspiring, and innovative learning solutions based upon findings
    • Ownership of broader Learning, Development and Quality initiatives, running and facilitating workshops, updating quality resources
    • Working with external training providers to coordinate delivery of training sessions
    • Management and maintenance of Debt Free Academy
    • Management of advisor CPD points
    • Management training program budgets

 

  1. Support and continue to build staff wellbeing across Debt Free London. This includes:
    • Coordinating educational sessions to support employee progression in the DEI, Wellness and Mindfulness spaces
    • Ensuring the smooth running of wellbeing programs
    • Monitoring wellbeing vendor landscape and lead on well-being partner recruitment
    • Scheduling, prepare materials for, and lead wellbeing strategy meetings
    • In partnership with various teams, determine what mental health and other wellbeing-related training to offer
    • Ensure the smooth running of wellbeing programs
    • Create project plans and lead the implementation of new wellbeing program offerings
    • Manage wellbeing program budgets
    • Collaborate with HR Partners to organise and run campaigns, challenges, and other well-being events

 

  1. Work closely to support the Quality Assurance Team to make improvements that aide in staff well-being. This includes:
    • Assisting with ongoing projects that relate to training and or wellbeing of advisors
    • Helping with quality improvements that alleviate advisor workload and lead to improved wellbeing
    • To evaluate and assist in improving the effectiveness of debt advice training.
    • To design and develop new training courses if required

 

  1. Work collaboratively with the Debt Free London Leadership Team to an agreed work-plan meeting targets and milestones. This includes:
    • Working to an agreed work-plan meeting targets and milestones
    • Prioritising and managing your own workload
    • Being an active member of the team, identifying opportunities for your own development
    • Working in collaboration with our funders, and with colleagues from across their other funded organisations, contributing to key projects and meetings
    • Compliance with Toynbee Hall policies and procedures, including health and safety
    • Demonstrating financial efficiency and value for money throughout work
    • Ensuring that all services comply with equal opportunities and other relevant policies and quality standards and good practice
    • Undertaking additional tasks as defined by the Debt Free London MD

Important dates and how to apply

Please send your application to: application@toynbeehall.org.uk by 03 June 2022 (midday)