In London, thousands of people are struggling with the cost of utilities, such as gas, electricity or water. In fact, it’s one of the most common types of debt we see. Last year, over a quarter of those we helped had fallen behind with bill payments. But we offer quality, face-to-face advice to stop this happening – and ensure people aren’t cut off from their supplies of vital services.
Read Shamiya's story to see how we helped her with her utility debt
Debt Free London provides free, independent and expert support on all kinds of money worries, including utility bill difficulties.
Our trained and accredited advisors can liaise with you and your supplier of gas, electricity or water to come up with a suitable payment plan and resolve any outstanding debts. We can help you understand what benefits and grants are available to help with energy bills. And we can work with you to reduce household spending and other outgoings – so you won’t fall behind with bills in the future.
Get in touch with our team today by calling 0808 164 2480 or filling in our short assessment form.
What to expect
- We’ll use the information you’ve given us on the phone or in your assessment form to establish the nature and urgency of your debt.
- We’ll book you in for a face-to-face appointment at your nearest centre – or a telephone advice session if required – so we can give you a detailed analysis of the help available to you.
- We’ll discuss your options and talk through the pros and cons of each.
- We’ll establish the best possible solution and help you to resolve your debt – whether that’s by means of advocacy, representation or negotiation on your behalf, or by helping you write letters and supporting you throughout the process.
Every year, we help thousands of people to become debt-free.
Debt Free London is a partnership of 26 debt charities led by Toynbee Hall, which provides free, trustworthy advice sessions across London. Our service is funded by the Single Finance Guidance Body (previously Money Advice Service) and we’re authorised and regulated by the Financial Conduct Authority.