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Credit or Store Card Difficulties

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Updated:

Over a quarter of people

we see (26%) are in debt with credit or store cards.

In London, thousands of people struggle to pay their credit or store card bills. In fact, it’s one of the most common types of debt we see. Last year, over a quarter of those we helped had fallen behind on card repayments. That’s why we offer quality, face-to-face advice to help people get back on track.

Debt Free London provides free, independent and expert support on all kinds of money worries, including credit and store card difficulties.

Our trained and accredited advisors can work with you and your card companies to assess your options and come up with a suitable repayment plan. We can help you avoid costly court appearances and bailiff fees. And we can work with you to reduce your household spending and other outgoings – so you won’t rack up more debt on your cards in the future.

Get in touch with our team today by calling 0808 164 2480 or filling in our short assessment form.

What to expect

 

  1. We’ll use the information you’ve given us on the phone or in your assessment form to establish the nature and urgency of your debt.
     
  2. We’ll book you in for a face-to-face appointment at your nearest centre – or a telephone advice session if required – so we can give you a detailed analysis of the help available to you.
     
  3. We’ll discuss your options and talk through the pros and cons of each.
     
  4. We’ll establish the best possible solution and help you to resolve your debt – whether that’s by means of advocacy, representation or negotiation on your behalf, or by helping you write letters and supporting you throughout the process.

Every year, we help thousands of people to become debt free.

Debt Free London is a partnership of 26 debt charities led by Toynbee Hall, which provides free, trustworthy advice sessions across London. Our service is funded by the Single Finance Guidance Body (previously Money Advice Service) and we’re authorised and regulated by the Financial Conduct Authority.

Find your nearest advice centre

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Barking and Dagenham Citizens Advice

2 Town Square
London
IG11 7NB
T: 0808 164 2480

Monday: 09:30 - 17:00
Tuesday: 09:30 - 17:00
Wednesday: 09:30 - 17:00
Thursday: 09:30 - 17:00
Friday: 09:30 - 17:00

Citizens Advice Brent

270-272 High Road
London
NW10 2EY
T: 0808 164 2480

Monday: 10:00 - 16:00
Tuesday: 13:00 - 19:00
Wednesday: 10:00 - 16:00
Thursday: 10:00 - 16:00
Friday: 10:00 - 16:00

Brent Civic Centre

32 Engineers Way
Wembley
HA9 0FJ
T: 0808 164 2480

Monday: 09:00 - 15:00
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed

Citizens Advice Bromley

4 South St
Bromley
BR1 1RH
T: 0808 164 2480

Brixton Advice Centre

165-167 Railton Road
London
SE24 0LU
T: 0808 164 2480

Monday: 10:00 - 15:00
Tuesday: 10:00 - 15:00
Wednesday: 10:00 - 15:00
Thursday: 10:00 - 15:00
Friday: Closed

Brixton Foodbank

St Luke's Church
Knights Hill
London
SE27 0HS
T: 0808 164 2480

Monday: Closed
Tuesday: 10:00 - 13:00
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: 10:00 - 13:00

Fair Money Advice

18 Ashwin Street
London
E8 3DL
T: 0808 164 2480

Monday: Closed
Tuesday: Closed
Wednesday: 09:30 - 16:00
Thursday: Closed
Friday: Closed

Citizens Advice Hammersmith and Fulham

Avonmore Library
7 North End Crescent
London
W14 8TG
T: 0808 164 2480

Monday: 09:30 - 17:00
Tuesday: 09:30 - 17:00
Wednesday: 09:30 - 17:00
Thursday: 09:30 - 17:00
Friday: 09:30 - 17:00

Citizens Advice Hillingdon and Ealing

Civic Centre
Uxbridge
UB8 1UW
T: 0808 164 2480

Monday: 09:30 - 17:00
Tuesday: 09:30 - 17:00
Wednesday: 09:30 - 17:00
Thursday: 09:30 - 17:00
Friday: 09:30 - 17:00

Citizens Advice Lewisham

Bonfield Road
London
SE13 5EU
T: 0808 164 2480

Monday: 10:00 - 13:00 and 14:00 - 16:00
Tuesday: 10:00 - 13:00 and 14:00 - 16:00
Wednesday: 10:00 - 13:00 and 14:00 - 16:00
Thursday: 10:00 - 13:00
Friday: 10:00 - 13:00 and 14:00 - 16:00

Richmond Citizens Advice

94-102 High Street
Hampton Hill
TW12 1NY
T: 0808 164 2480

Monday: 10:00 - 14:00
Tuesday: 17:00 - 19:00
Wednesday: 10:00 - 14:00
Thursday: Closed
Friday: 10:00 - 14:00

South West London Law Centres - Croydon branch

5th Floor Davis House
Robert Street
Croydon
CR0 1QQ
T: 0808 164 2480

Waltham Forest Citizens Advice

220 Hoe Street
London
E17 3AY
T: 0808 164 2480

Monday: 10:00 - 16:00
Tuesday: 10:00 - 16:00
Wednesday: 10:00 - 16:00
Thursday: 10:00 - 16:00
Friday: 10:00 - 16:00

Mary Ward Legal Centre

10 Great Turnstile
London
WC1V 7JU
T: 0808 164 2480

Monday: 10:00 - 16:00
Tuesday: 10:00 - 16:00
Wednesday: 10:00 - 16:00
Thursday: 10:00 - 16:00
Friday: 10:00 - 16:00

Kentish Town Citizens Advice

2 Prince of Wales Road
London
NW5 3LQ
T: 0808 164 2480

Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: 14:00 - 16:00
Friday: 14:00 - 16:00

Enfield Citizens Advice

Unit 3, 5 Vincent House
Nags Head Road
Enfield
EN3 7FN
T: 0808 164 2480

Monday: 10:00 - 13:00
Tuesday: Closed
Wednesday: Closed
Thursday: 10:00 - 13:00
Friday: Closed

Enfield Carers

Britannia House
137-143 Baker Street
Enfield
EN1 3JL
T: 0808 164 2480

Monday: Closed
Tuesday (Fortnightly): 10:00 - 13:00
Wednesday: Closed
Thursday: Closed
Friday: Closed

Haringey Citizens Advice

20E Waltheof Gardens
London
N17 7DN
T: 0808 164 2480

Monday: Closed
Tuesday: Closed
Wednesday: 10:00 - 13:00
Thursday: Closed
Friday: Closed

Citizens Advice Southwark

8 Market Place
London
SE16 3UQ
T: 0808 164 2480

Monday: 10:00 - 16:00
Tuesday: 10:00 - 16:00
Wednesday: 10:00 - 16:00
Thursday: 10:00 - 16:00
Friday: 10:00 - 16:00

Citizens Advice Southwark

97 Peckham High Street
London
SE15 5RS
T: 0808 164 2480

Monday: 10:00 - 16:00
Tuesday: 10:00 - 16:00
Wednesday: 10:00 - 16:00
Thursday: 10:00 - 16:00
Friday: Closed

Kensington & Chelsea

2 Acklam Road
London
W10 5QZ
T: 0808 164 2480

Monday: 09:30 - 17:00
Tuesday: 09:30 - 17:00
Wednesday: 09:30 - 17:00
Thursday: 09:30 - 17:00
Friday: 09:30 - 17:00

Meridian Money Advice

St Alfege Passage
London
SE10 9JS
T: 0808 164 2480

Monday: 09:00 - 12:30 and 13:30 - 15:30
Tuesday: 09:00 - 12:30 and 13:30 - 15:30
Wednesday: 09:00 - 12:30 and 13:30 - 15:30
Thursday: 09:00 - 12:30 and 13:30 - 15:30
Friday: 09:00 - 12:30 and 13:30 - 15:30

Nucleus

298 Old Brompton Road
London
SW5 9JF
T: 0808 164 2480

Monday: 13:30 - 17:00
Tuesday: Closed
Wednesday: Closed
Thursday: 12:00 - 13:30
Friday: Closed

Sutton Citizens Advice

68 Parkgate Road
Wallington
SM6 0AH
T: 0808 164 2480

Monday: 09:00 - 17:00
Tuesday: 09:00 - 17:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 17:00
Friday: 09:00 - 17:00

Toynbee Hall

28 Commercial Street
London
E1 6LS
T: 0808 164 2480

Monday: 10:00 - 16:00
Tuesday: 10:00 - 16:00
Wednesday: 10:00 - 16:00
Thursday: 10:00 - 16:00
Friday: 10:00 - 16:00

Citizens Advice Westminster

21a Conduit Place
London
W2 1HS
T: 0808 164 2480

Monday: Closed
Tuesday: 17:30 - 19:00 (for employed only)
Wednesday: Closed
Thursday: Closed
Friday: Closed

Citizens Advice Westminster - Church Street Library

67 Church Street
London
NW8 8EU
T: 0808 164 2480

Monday: Closed
Tuesday: Closed
Wednesday: 10:30 - 12:30 (doors open at 10am)
Thursday: Closed
Friday: Closed

Citizens Advice Westminster - Churchill Gardens Residents Hall

Churchill Gardens
London
SW1V 3AL
T: 0808 164 2480

Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: 10:00 - 12:00
Friday: Closed

South West London Law Centres - Merton branch

112 London Road
Modern
SM4 5AX
T: 0808 164 2480

South West London Law Centres - Wandsworth branch

76 Falcon Road
Wandsworth
SW11 2LR
T: 0808 164 2480

Citizens Advice Westminster - Beethoven Community Centre

Third Avenue
London
W10 4JL
T: 0808 164 2480

Monday: 13:30 - 16:00 (doors open at 13:00)
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed

Debt Free London HQ

28 Commercial Street
London
E1 6LS
T: 0808 164 2480

Monday: 10:00 - 17:00
Tuesday: 10:00 - 17:00
Wednesday: 10:00 - 17:00
Thursday: 10:00 - 17:00
Friday: 10:00 - 17:00

Citizens Advice Islington

222 Upper Street
London
N1 1XR
T: 0800 808 5700

Monday: 10:00 - 16:00
Tuesday: 10:00 - 16:00
Wednesday: 10:00 - 16:00
Thursday: 10:00 - 16:00
Friday: 10:00 - 16:00

Nucleus at the Lido Centre

63 Mattock Lane
London
W13 9LA
T: 0808 164 2480

Monday: 13:30 - 17:00
Tuesday: Closed
Wednesday: Closed
Thursday: 12:00 - 13:30
Friday: Closed